Terms of Service

Last updated: September 2026

Welcome to Tyneside TCG.

These Terms of Service ("Terms") set out the rules and conditions for using the Tyneside TCG website and purchasing Pokémon Trading Card Game singles through our online store.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms affects your statutory rights under UK consumer law.

Who We Are

Business name: Tyneside TCG
Business type: Sole trader

Tyneside TCG is a UK-based online retailer specialising exclusively in the sale of individual Pokémon Trading Card Game singles.

Our registered office is:

Tyneside TCG
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
United Kingdom

Email: contact@tynesidetcg.co.uk

The registered office is a non-customer-facing address and is not a customer returns address.

Relationship with Aqua TCG

The Pokémon singles listed and sold through the Tyneside TCG website are owned by Aqua TCG.

Tyneside TCG operates the online store and manages the listing, sale, order processing, fulfilment and customer service associated with these singles under its commercial arrangement with Aqua TCG.

For customers, Tyneside TCG is the point of contact for purchases made through the Tyneside TCG website. Customers should not contact Aqua TCG directly regarding an order unless specifically instructed to do so by Tyneside TCG.

The commercial and financial arrangements between Tyneside TCG and Aqua TCG are separate from these customer Terms and do not alter the rights of customers purchasing through the Tyneside TCG website.

Products and Product Descriptions

Tyneside TCG currently sells individual Pokémon Trading Card Game singles only.

We aim to ensure that product listings accurately describe the card being offered, including where relevant:

• Pokémon name

• Set or expansion

• Card number

• Rarity

• Language

• Condition

• Price

• Quantity available

Product Photographs

Where only one copy of a card is available, the photograph shown will generally be of the exact card you will receive.

Where we have previously held the same card in stock, we may use an existing photograph of a like-for-like copy rather than taking a new photograph each time the card is restocked.

Where a representative photograph is used, the card supplied will match the listing in terms of:

• Card name

• Set or expansion

• Card number

• Language

• Rarity

• Listed condition

Individual copies of the same card can have minor differences, including:

• Centring

• Print quality

• Print lines

• Surface characteristics

• Factory imperfections

These variations may not be visible in a representative photograph and do not necessarily mean that the card supplied differs from the product described.

If a listing specifically states or clearly indicates that the photograph is of the exact card you will receive, that specific card will be supplied.

If you would like photographs of the specific copy currently available before purchasing, you are welcome to contact us and we will provide additional photographs where reasonably possible.

All cards are handled, checked and stored with care.

We reserve the right to update product descriptions, photographs, prices and stock availability where necessary.

Card Condition

The condition of cards will be described as accurately as reasonably possible.

Due to the nature of Pokémon Trading Cards and the manufacturing process, minor factory imperfections may be present even on cards described as being in good condition.

Examples can include minor print lines, centring differences, edge variations or other manufacturing characteristics.

Unless specifically stated otherwise, photographs and descriptions should not be interpreted as a guarantee of a particular grading-company grade or future grading result.

Tyneside TCG does not guarantee that a card will achieve any particular grade if subsequently submitted to a third-party grading company.

Pricing and Payment

All prices are displayed in GBP (£).

The total price payable will be shown at checkout before an order is placed.

Payment must be made in full at the time of checkout using one of the payment methods made available through our website.

We reserve the right to refuse or cancel an order where there are reasonable grounds to suspect:

• Fraudulent activity

• Payment fraud

• Unauthorised use of a payment method

• Abuse of the website

• An attempt to circumvent our policies

• A significant pricing or listing error

If we identify a genuine pricing or product information error before fulfilment, we may cancel the affected order and provide a full refund of any payment made.

Orders

When you place an order, you are making an offer to purchase the products selected at the price shown at checkout.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted if an issue subsequently arises, such as a stock discrepancy, payment problem or genuine pricing error.

Where an order is cancelled by us after payment has been taken, any payment made for the cancelled order will be refunded.

Shipping and Delivery

Dispatch Days

Tyneside TCG currently dispatches orders twice each week, on Mondays and Thursdays.

Orders received between dispatch days will normally be processed and prepared for the next scheduled dispatch day.

For example:

• Orders ready for dispatch before Monday will normally be dispatched on Monday.

• Orders received after Monday's dispatch will normally be dispatched on Thursday.

• Orders received after Thursday's dispatch will normally be dispatched the following Monday.

Dispatch days may occasionally change due to bank holidays, events, operational requirements or circumstances outside our reasonable control.

Shipping Delays

If the Tyneside TCG team is away or there is an expected delay to our normal dispatch schedule, a shipping delay banner will be displayed prominently at the top of the Tyneside TCG website.

Customers are encouraged to check the website banner before placing an order, particularly around weekends, bank holidays, card shows, events and periods where the team may be away.

Where a shipping delay is known in advance, we will make reasonable efforts to communicate the expected delay through the website.

Delivery

Once an order has been dispatched, delivery times depend on the postal or courier service selected.

Delivery estimates provided at checkout or by the delivery provider are estimates and are not guaranteed.

We will provide appropriate assistance with delivery issues and tracking where available.

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.

Where a customer provides an incorrect or incomplete address, this may result in delayed or failed delivery.

Nothing in these Terms removes or limits any rights or responsibilities relating to delivery that apply under UK consumer law.

Failed Delivery Returns

If an order cannot be delivered and is subsequently returned by the postal or delivery service, the item may be received and handled at our designated Aqua TCG location:

Aqua TCG
10 Roman Forum
The Crescent
Metrocentre
Gateshead
NE11 9XR
United Kingdom

This address is used for certain failed-delivery returns and is not a general customer returns address.

Customers must not send returns to this address unless specifically instructed by Tyneside TCG.

Our registered office at Collingwood Buildings is also not a returns address.

Returns, Refunds and Cancellations

Our Returns & Refunds Policy forms part of these Terms.

Due to the collectible nature of Pokémon Trading Cards and the risk of card swapping, Tyneside TCG does not accept change-of-mind returns on Pokémon singles, subject to any statutory rights that apply.

We do not accept returns where a customer simply decides they no longer want a card or has changed their mind.

This does not affect statutory rights relating to products that are faulty, damaged, incorrectly supplied or not as described.

Any suspected card swapping, substitution, alteration or tampering may be investigated before a refund or other remedy is provided where appropriate.

For full details, please refer to our Returns & Refunds Policy.

Website Use

You agree to use the Tyneside TCG website only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to our website, accounts or systems

• Interfere with the operation or security of the website

• Introduce malicious software or harmful code

• Use automated systems to abuse or disrupt the website

• Scrape or systematically copy our product listings or content without permission

• Reproduce or redistribute our product photographs without permission

• Use the website in a way that may cause damage to Tyneside TCG, Aqua TCG, our customers or our service providers

We reserve the right to restrict or suspend access to our website where reasonably necessary for security, maintenance or the prevention of misuse.

Intellectual Property

Unless otherwise stated, the content of the Tyneside TCG website, including our branding, logo, original product descriptions, photographs, graphics and website content, belongs to Tyneside TCG or is used with appropriate permission.

You may not reproduce, copy, distribute or commercially use our original content without prior written permission.

Pokémon, Pokémon character names, artwork, logos and related trademarks are the property of their respective owners, including Nintendo, Creatures Inc., GAME FREAK inc. and The Pokémon Company, as applicable.

Tyneside TCG is an independent reseller and is not affiliated with, endorsed by or sponsored by The Pokémon Company, Nintendo, Creatures Inc. or GAME FREAK inc.

Changes to Products, Services and Website

We may update, modify or discontinue aspects of our website or Services from time to time.

Product availability, pricing and listings may change without notice.

Where you have already placed an accepted order, any changes will not affect your contractual rights in relation to that order.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, Tyneside TCG will not be liable for indirect or consequential losses that are not reasonably foreseeable, including losses arising solely from changes in the collectible, market or resale value of a Pokémon card after purchase.

We are not responsible for delays caused by postal or courier services, although this does not affect your statutory consumer rights.

Nothing in these Terms limits or excludes your rights under applicable UK consumer law.

Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including where relevant:

• Postal or courier disruption

• Severe weather

• Natural disasters

• Strikes or industrial action

• Power or internet outages

• Cybersecurity incidents

• Government restrictions

• Supplier or service-provider disruption

• Other circumstances that could not reasonably have been prevented

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep customers informed where appropriate.

Complaints and Customer Support

We aim to resolve customer issues fairly and promptly.

If you have a question, complaint or concern about an order or our Services, please contact:

Tyneside TCG
Email: contact@tynesidetcg.co.uk

Please provide your order number where applicable so that we can investigate the matter efficiently.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, when it may be shared and your rights in relation to your personal information.

Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you under the law of the jurisdiction in which you reside.

Where permitted by law, disputes relating to these Terms or purchases made through the Tyneside TCG website will be subject to the courts of England and Wales.

Nothing in these Terms removes or restricts any mandatory rights you may have as a consumer.

Entire Agreement

These Terms, together with our Returns & Refunds Policy, Privacy Policy, Shipping Policy and any other policies expressly incorporated into them, form the terms governing your use of the Tyneside TCG website and your purchases through our online store.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Contact Details

Tyneside TCG
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
United Kingdom

Email: contact@tynesidetcg.co.uk

Please do not send customer returns or parcels to the registered office.