Shipping policy
Shipping Policy
Last updated: September 2026
At Tyneside TCG, we take care when preparing and dispatching every order. We specialise exclusively in Pokémon Trading Card Game singles and package orders carefully to minimise the risk of damage during transit.
This Shipping Policy explains our dispatch schedule, delivery options, packaging, lost or delayed orders and what to do if there is a problem with your delivery.
Nothing in this policy affects your statutory rights under UK consumer law.
Dispatch Days
Tyneside TCG currently dispatches orders twice each week: Monday and Thursday.
Orders are processed and prepared for the next available scheduled dispatch day.
For example:
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Orders received before Monday's dispatch will normally be dispatched on Monday.
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Orders received after Monday's dispatch will normally be dispatched on Thursday.
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Orders received after Thursday's dispatch will normally be dispatched the following Monday.
Our dispatch schedule may occasionally be affected by UK bank holidays, card shows, events, staff availability or circumstances outside our reasonable control.
Shipping Delays
If the Tyneside TCG team is away or there is an expected delay to our normal dispatch schedule, a shipping delay banner will be displayed at the top of the website.
This banner will provide customers with information about any known delay and, where possible, the expected return to our normal dispatch schedule.
We recommend checking the website before placing an order, particularly around weekends, bank holidays, card shows, events and periods where the team may be away.
Shipping Method
Our standard UK delivery service is:
Royal Mail Tracked 48
Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch. These are Royal Mail's delivery aims rather than guaranteed delivery times.
Where available, customers may also be offered an enhanced delivery option with higher compensation cover at checkout.
The delivery options and prices available to you will be shown during checkout.
Royal Mail Compensation Cover
Royal Mail Tracked 48 includes compensation cover for loss or damage of up to £75, or the value of the item if lower.
Because Pokémon cards can have values above £75, we may offer an enhanced delivery option for higher-value orders.
For orders valued above £75, customers are encouraged to select the enhanced delivery option where available if they want the benefit of the higher compensation level provided by that service.
For example, if an order containing Pokémon singles has a total value of £148 and the customer selects standard Royal Mail Tracked 48, Royal Mail's compensation cover for that service is limited to £75.
Selecting Tracked 48 does not mean that a customer gives up any statutory rights they may have against Tyneside TCG under UK consumer law.
Likewise, the availability of enhanced delivery does not alter the customer's statutory rights.
Where a parcel is genuinely lost or damaged before delivery, we will deal with the matter in accordance with applicable UK consumer law and our responsibilities as the retailer.
Lost or Delayed Mail
Royal Mail's delivery aim for Tracked 48 is 2–3 working days after dispatch. If an item has not arrived by the due date plus 7 working days, the sender may generally be able to submit a compensation claim to Royal Mail, subject to Royal Mail's terms and eligibility requirements.
If your order has not arrived within this timeframe, please contact us.
Where appropriate, we will contact Royal Mail and pursue the relevant enquiry or compensation claim.
Customers do not need to make a Royal Mail compensation claim themselves. As the sender, we will handle the claim with Royal Mail where appropriate.
Delivery estimates are not guarantees and delays can occur because of circumstances such as:
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Postal network disruption
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Industrial action
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Severe weather
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Peak periods
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Operational disruption
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Other circumstances outside our reasonable control
Packaging
We take care to package Pokémon singles securely.
Individual cards are generally:
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Placed in an appropriate protective sleeve;
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Placed in a top loader or other suitable card protector where appropriate;
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Secured to prevent excessive movement; and
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Packaged in a protective mailer suitable for postal delivery.
The packaging used may vary depending on the number, value and characteristics of the cards ordered.
We may use additional protective packaging for higher-value or larger orders.
Address Accuracy
Customers are responsible for ensuring that the delivery address entered at checkout is accurate and complete.
Please check your address carefully before completing your order.
If an incorrect or incomplete address is provided, this may result in delayed or failed delivery.
If an order has already been dispatched to an incorrect address supplied by the customer, we will provide reasonable assistance where possible, but recovery of the parcel may depend on the postal service and circumstances of the delivery.
Failed Delivery
If a parcel cannot be delivered and is subsequently returned to us by the postal service, it may be received and handled at our designated Aqua TCG location:
Aqua TCG
10 Roman Forum
The Crescent
Metrocentre
Gateshead
NE11 9XR
United Kingdom
This is a location used for certain failed-delivery returns.
It is not a general customer returns address. Customers must not send parcels to this address unless specifically instructed by Tyneside TCG.
We will contact the customer where appropriate to arrange the next steps once the parcel has been received.
Our registered office at:
Tyneside TCG
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
is a non-customer-facing registered office and is not a returns address.
Please do not send parcels or customer returns to the registered office.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Please provide:
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Your order number;
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Clear photographs of the outer packaging;
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Clear photographs of the internal packaging; and
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Clear photographs of the card or cards affected.
This information helps us investigate the issue with the delivery provider and determine the appropriate remedy.
We will assess the matter in accordance with applicable UK consumer law and our Returns & Refunds Policy.
Incorrect or Missing Items
If your order contains the wrong card, a card is missing, or there is another fulfilment issue, please contact us as soon as possible.
Please provide your order number and photographs of the contents and packaging where relevant.
We will investigate the issue and arrange an appropriate remedy where required.
Returns – Authorisation Required
Please do not send any return without contacting Tyneside TCG first.
Where a return is appropriate under our Returns & Refunds Policy or applicable UK consumer law, we will provide the relevant return instructions and address.
Our registered office is not a returns address.
The Aqua TCG address listed above should also not be used for ordinary customer returns unless we specifically instruct you to send an item there.
Unauthorised returns may be delayed in processing because they may not reach the team responsible for handling customer returns.
Change of Address or Order Changes
If you need to change your delivery address after placing an order, contact us as soon as possible.
We cannot guarantee that an address change will be possible once an order has entered fulfilment or has been dispatched.
Customers should not assume that a change has been made unless Tyneside TCG has confirmed it.
Order Cancellations
Cancellation requests should be made as soon as possible by contacting:
We will make reasonable efforts to cancel an order before it enters the fulfilment or dispatch process.
Once an order has been dispatched, cancellation may no longer be possible, subject to any statutory rights that apply.
For further information, please see our Returns & Refunds Policy.
Delivery to the Customer
For consumer purchases, responsibility for the goods generally remains with the retailer until the goods come into the physical possession of the customer or a person nominated by the customer, subject to the circumstances set out in applicable law.
Nothing in this Shipping Policy is intended to transfer that statutory risk to the customer or exclude any legal rights or remedies available to them.
Contact Us
If you have any questions about shipping, delivery or an order, please contact:
Tyneside TCG
Email: contact@tynesidetcg.co.uk
Please include your order number whenever contacting us about a specific delivery.
Related Policies
This Shipping Policy should be read together with our:
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Returns & Refunds Policy
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Terms of Service
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Privacy Policy
All policies are available on our website: