Last updated: December 2025
At Tyneside TCG, we operate our website and online store to bring the Pokémon Trading Card Game community a carefully curated selection of singles, sealed products, and trade-in services. Our website, including all related content, features, tools, products, and services (the “Services”), is powered by Shopify, which allows us to provide a secure and reliable shopping experience.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, submit a trade-in, contact us, or otherwise interact with Tyneside TCG. If there is ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply in relation to personal information.
By using our Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
At Tyneside TCG, when we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include anonymised or de-identified data.
Depending on how you interact with us, we may collect the following types of personal information:
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Your contact details, such as name, billing address, delivery address, email address, and phone number
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Payment and financial information, including payment method details, transaction information, and billing confirmations
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Account information, such as usernames, passwords, preferences, and account settings
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Order and transaction details, including items viewed, added to cart, purchased, returned, exchanged, or cancelled
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Trade-in information, including details provided during valuation or buy-back enquiries
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Communications you send to us via email, Shopify Inbox, or other messaging services
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Device and technical information, such as IP address, browser type, device identifiers, and network information
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Usage information, relating to how you interact with and navigate our website
How We Collect Personal Information
We collect personal information in the following ways:
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Directly from you, when you place an order, submit a trade-in, create an account, or contact us
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Automatically, when you browse or use our website, including through cookies and similar technologies
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Through trusted service providers, who process information on our behalf
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From partners or third parties, where permitted by law
How We Use Your Personal Information
At Tyneside TCG, we only use your personal information where it is necessary and lawful to do so. This includes:
Providing and Managing Our Services
We use your information to process orders, take payments, arrange shipping, manage returns or exchanges, administer customer accounts, respond to enquiries, and improve how our store operates.
Trade-Ins and Buy-Backs
We use information you provide during trade-ins to assess submissions, communicate valuation offers, and process payments where a trade-in is accepted.
Marketing and Communications
With your permission or where legally allowed, we may send you emails about products, offers, or updates. You can unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use personal information to help keep our store, customers, and community safe by preventing fraud, investigating suspicious activity, and securing our Services.
Legal and Business Purposes
We may use personal information to meet legal obligations, enforce our policies, and protect our rights and the rights of others.
Trade-Ins and Bank Transfer Payments
When customers choose to receive payment by bank transfer for trade-ins or buy-back services, we may ask for bank details such as the account holder name, sort code, and account number.
At Tyneside TCG, we only use this information to issue payment and for related accounting, fraud prevention, and record-keeping purposes. We do not use bank details for marketing, and we do not share them with third parties unless required to process payments or comply with the law.
Bank transfer details are kept only for as long as necessary to complete the transaction and meet legal or accounting requirements, after which they are securely deleted.
How We Share Personal Information
We may share personal information in limited circumstances, including:
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With Shopify and trusted third-party service providers who help us run our store (such as payment processors, couriers, hosting providers, analytics tools, and customer support services)
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With marketing and advertising partners, where permitted by law
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Where you direct or consent to us sharing information
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Where required to comply with legal obligations or to protect our business and customers
Our Relationship with Shopify
Our website is hosted by Shopify. Shopify collects and processes personal information about how you access and use our store in order to provide and improve its services.
Information submitted through our store may be transferred to and processed by Shopify and its service providers, including outside the UK or your country of residence. Shopify is responsible for certain data processing activities and for handling rights requests relating to data it processes.
You can learn more about Shopify’s privacy practices at:
https://privacy.shopify.com/en
Third-Party Websites
Our website may contain links to third-party websites or platforms. At Tyneside TCG, we are not responsible for the privacy or security practices of those third parties, and we recommend reviewing their policies before sharing personal information.
Children’s Privacy
Our Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in the applicable jurisdiction.
Data Security and Retention
At Tyneside TCG, we take reasonable steps to protect personal information against loss, misuse, and unauthorised access. However, no system is completely secure.
We only retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal or accounting requirements, resolve disputes, or enforce our agreements.
Your Rights
Depending on where you live, you may have rights in relation to your personal information, including the right to access, correct, delete, restrict, or object to how we process your data, and the right to data portability.
Where we rely on your consent, you may withdraw that consent at any time.
You can exercise your rights by contacting us using the details below. We may need to verify your identity before responding.
If you are located in the UK or EEA, you also have the right to raise a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in line with data protection law.
Changes to This Privacy Policy
At Tyneside TCG, we may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be published on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your rights, please write to us.
Tyneside TCG
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
United Kingdom
or email us at: contact@tynesidetcg.co.uk
